Butcombe Loyalty Club

DOWNLOAD THE APP

Welcome to the Butcombe Loyalty Club — where you’re more than just a member, you’re part of our family. Every visit brings you rewards, so you can enjoy time with loved ones while we take care of you with exclusive benefits.

As a member, you’ll gain early access to Butcombe events, plus discounts and perks across all our managed pubs.

LOYALTY BENEFITS

Earn Points

Earn Points

Get the equivalent of 5% back on food and 2% back on drinks & Accommodation.

Collect 5 points for every £1 spent on
food and 2 points for every £1 spent
on drinks and accommodation.
When you reach 500 points we’ll
credit £5 to your account
20% Off Room Rates

20% Off Room Rates

Enjoy an exclusive discount by using promo code Loyalty20 when you book directly with us.

Direct bookings only, T&Cs apply
Butcombe Wednesdays

Butcombe Wednesdays

Enjoy 25% off food every Wednesday, all day including breakfast

Available at participating pubs and inns only
Free Birthday Drinks

Free Birthday Drinks

For you & your friends.

Celebrate with up to £20 of free drinks when you spend £40 or more on food and/or drink during your birthday month
Sundays – 3 Courses for 2 After 3 PM

Sundays – 3 Courses for 2 After 3 PM

Get a free starter or pudding when you buy two courses

Must include a main course
Exclusive Offers & Events

Exclusive Offers & Events

Receive early invitations to our Comedy Tour, new openings, and other special experiences

HOW IT WORKS

CLICK HERE
  1. Download the App

    Simply search for “Butcombe” on the App Store or Google Play to find and download the app.

  2. Sign Up

    Visit your nearest pub, open the app, scroll to “Loyalty Club,” and tap “Sign-up.” Don’t forget to add your birthday to unlock your birthday reward.

  3. Start Earning Points

    Points accumulate instantly as soon as you register your account.

  4. Explore the App

    Find all our pubs and inns across the UK, check opening times, view offers, and more.

  5. Stay Connected

    Opt in to receive emails with the latest news, invitations, and exclusive deals.

How it works image

FAQs

Where can I find my membership number?
Your 8-digit loyalty number is in your sign-up email or in the Butcombe app under ‘My Loyalty Membership.’
Can I cancel my membership?
Yes, you can delete your account via the app or email members@butcombeloyaltyclub.com. Please note cancellation forfeits all points and rewards.
What happens when I reach 500 points?
500 points automatically convert to £5 credit in your account, and your points reset to zero.
What can I spend my points on?
Redeem your currency rewards on food and drink at participating Butcombe managed locations.
When do points & rewards expire?
Currency rewards expire after 12 months. Birthday rewards are valid for 4 weeks, starting 2 weeks before your birthday. You’ll receive email reminders 30 days before any points or rewards expire.
Can I update my personal details?
Some details can be updated in the app. For username changes, email members@butcombeloyaltyclub.com. We aim to reply to emails within 48 hours.
What if I forget to scan my loyalty membership?
Send your itemised receipt and loyalty number to members@butcombeloyaltyclub.com within 30 days to have points added.
I don’t have a smartphone. How do I join?
Sign up online via our web portal and enjoy all the benefits here.
I forgot my membership number. How can I retrieve it?
If you recently signed up for a loyalty membership and can’t find your welcome email, please email members@butcombeloyaltyclub.com using the email address you registered with. The team will help you retrieve your membership number.
I’m having trouble resetting my password. What should I do?
Check your junk or spam email folders for the passcode. If you still don’t receive it, try re-registering your details in the app. Click “Sign Up” and enter your information. When prompted with “Do you have a loyalty membership?” select “Yes” and enter your 8-digit membership number. This will register your card and restore access to your account.

Download the Loyalty App

Great for managing your points and redeeming rewards.

NO SMARTPHONE? NO PROBLEM.

Join online via our web portal and check your balance anytime. To earn points, simply show your 8-digit loyalty membership number to our team during your visit.

 

JOIN NOW
CHECK BALANCE

NEED SOME HELP?

 

If you are having any issues using your loyalty membership or QR code, please email the team at members@butcombeloyaltyclub.com, and we will deal with your request ASAP.

 

Please see our Terms & Conditions for full details.