Festive Season Terms & ConditionsThe below Terms and Conditions will apply to your booking. Please read through these and let us know if you have any questions or concerns.
Deposits & Payments
To confirm a festive booking, we require a minimum deposit of £15 per person excluding children. For Christmas Day booking, we require a minimum deposit of £25 per person excluding children.
This secures the booking and is redeemable against your bill on the day of your booking. Deposits can be paid by BACS or card via a secure online payment link, or in person at the venue. Any bookings which have not confirmed after 14 days will be released without further notification.
For functions, events and large table bookings full payment for your drinks and meal is payable before the booking date, or on the day if agreed with venue prior to the booking.
It is the responsibility of the party organiser to collect all monies owed and full payment must be made either before or on conclusion of the booking. We regret that should your party size decrease in numbers, payments (including deposits) cannot be offset against food, drinks or accommodation.
Sometimes things don’t always go to plan, and we understand this. However, if you do need to cancel your booking, please let us know as soon as possible. If you have paid a deposit unfortunately, we are unable to offer a refund or transfer your deposit if the cancellation is made less than a week prior to your booking. If we are unable to host your booking due to government guidance, we will refund your deposit in full.
Pre-order and menu choices
As Christmas is a very busy time, we need a full pre-order for all food bookings at least a week before your booking date, with guest names next to their food choices. If you have made your booking less than 3 working days before the booking date, or if you have not submitted a pre-order within the time frames set out, we are unable to guarantee your menu choices, but will always do our best to accommodate them.
We will send you a pre-order link to place and manage the pre-orders for you and your guests. Please let us know of any dietary requirements or allergies when you submit your food order so we can plan accordingly. If you need information on allergens, please ask and we will be happy to provide this information.
Please note that a discretionary 10% service charge will be applied to your bill.
In the event that we have provided entertainment, we have done so in good faith and cannot not be held responsible for any changes beyond our control.